Refund policy

Refund and Returns Policy

Last Updated: July 29, 2026

Thank you for shopping at tllvnory.shop. We want every customer to have a positive shopping experience. If you are not completely satisfied with your purchase, please review our refund and returns policy below.

Return Eligibility

We accept return requests within 30 days after delivery.

To be eligible for a return:

The product must be unused and in its original condition.
The product must include original packaging and accessories.
Proof of purchase or order details must be provided.

Non-Returnable Items

Certain items may not be eligible for return, including:

Products that have been used, damaged, or modified after delivery
Clearance or final sale products
Items that cannot be returned due to health, safety, or hygiene reasons

Return Request Process

To request a return, please contact us:

Email: info@tllvnory.shop

Please include:

Order number
Customer name
Reason for return
Photos of the product if applicable

Please do not return items before receiving confirmation and return instructions from our customer service team.

Refunds

Once we receive and inspect your returned item, we will notify you of the refund status.

If approved, your refund will be issued to your original payment method. Please allow additional processing time depending on your bank or payment provider.